1 reviews | Active since Dec 2020
Poor customer service and communication
I am very uphappy with the service you have given me!
I took out a Boncap medical scheme with you I've signed the contract in October and we're accepted. Bonitas did not phone me to confirm or declair when my first payment will be. On the 17th of November I received a email stating that I'm suspended? Once again no calls on your behalf to tell me I have to eft? I asked my broker to move the joining date and change it into a debit order on the 18th on the 19th I requested a cancelation form only received it the 23rd and singed the 24 th. On my understanding I canceled within 30 days of the signed date!
On the 1 st of Dec of deducted 2 payments from my account! I do not have the fund and would like you to pay it back as the fult is on your side!
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query.
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query.
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
We appreciate your patience while we are resolving this query for you.
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
We appreciate your patience while we are resolving this query for you.
Bonitas Team