Poor Customer Service and Claims Experience

I am extremely dissatisfied with the service I have received from Bonitas Medical Fund. Despite paying my monthly contributions, GP consultations are not being paid as expected, leaving me to cover medical expenses out of my own pocket.

In addition, customer service has been disappointing. It is difficult to get clear answers, queries take too long to resolve, and there seems to be very little support when assistance is needed. As a member, I expect reliable healthcare cover and efficient service, but my experience has been frustrating and stressful.