1 reviews | Active since Nov 2018
POOR CUSTOMER SERVICE AGAIN
Wish I could give you a 0 instead of 1 because you don’t deserve even that First I struggled to cancel my membership, eventually done Now you send me msgs about my savings I fill in all the paperwork, send my bank statement and everything back so it can be paid out within 31 days Which is end of March when I phone in on the 2nd of April, no payment loaded Apparently it is done that day according to the agent I spoke with will take 5 days So I thought ok let me give them 6 days and boom I phone in again after no feedback from your *********** agents only to find out there was no banking details loaded How the hell does that happen after I sent them everything!!!!!!!!! Really appalled and disgusted with this service from you guys again, not once but twice now....... I’m glad I cancelled my membership and would not advise anyone to join your medical aid because you suck No customer service at all, no feedback nothing POOR SERVICE ?????????
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation\email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation\email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team