MW
Malcolm W
1 reviews | Active since Jun 2022
26 Oct 2022, 17:54
Poor customer service
unpleasant experience with call center agents, no communication between departments leads to frustration. Agents not clued up with procedures and send u from pillar to post. Its going on since late September 2022.Bonitas approved strips but not Glucometer. what must u do with strips without a meter to test your sugar levels. How pathetic.
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Replies (1)
Bonitas Medical Fund's replyOfficial
27 Oct 2022, 08:27Hello Malcolm W
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply27 Oct 2022, 08:27
Official
Hello Malcolm W
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas