Poor customer service

On 14th Feb 2020 I had in-hospital dental procedure done and I have a Hospital Plan medical Insurance with Bonitas. I paid the doctor up front, I app**** for approval for the in-hospital procedure from Bonitas/DENIS and received confirmation of the approved payout amount and I issued all the documents that were required to Bonitas, HOWEVER - I am STILL waiting for any payment to me. I am very, very disappointed and I have called numerous times and they keep sending me around in circles and no clear understanding of my approved payout. Very poor service and the call center help is very poor.