LM
Lebohang M
1 reviews | Active since Sept 2015
30 Sept 2015, 15:52
Poor customer service
I have a dispute that I logged with your call centre on 15th September 2015 and I logged another one on 29th September 2015, no one bothers to give me feedback instead I have to constantly call your call centre for feedback and your call centre staff is unhelpfull and they put me on hold saying that they are calling another department for feedback.I'm not getting the service I expected and I am very dissapointed on the way me query is being handled. My ref numbers are 150915qg6bg2 and 290915qgl106.
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Bonitas Medical Fund's replyOfficial
01 Oct 2015, 08:29Hello lebohang23,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Bonitas Medical Fund's reply01 Oct 2015, 08:29
Official
Hello lebohang23,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team