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NM
Nhlakanipho M

1 reviews | Active since May 2019

10 Sept 2020, 11:35

Poor Customer Service:

I changed my mother's banking details on the 13th of August and the company forgot to action my request and they have admitted that they forgot. They still sent a debit order to the old account in September and it bounced and now they don't want to pay for the bank fees. I have sent many emails and they just ignore them.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Sept 2020, 13:06
Official
Hello Nhlakanipho M,
Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Sept 2020, 07:24
Official
Hello Nhlakanipho M,
Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.  

We appreciate your patience while we are resolving this query for you.  

Regards,

Bonitas Team 

NM
Nhlakanipho M's update15 Sept 2020, 08:37
Reviewer Update
It is has been more than 4 days and you haven't said anything. My point exactly about the service at Bonitas
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Sept 2020, 17:49
Official
Hello Nhlakanipho M,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team