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Adrian O

1 reviews | Active since Oct 2018

08 Oct 2018, 12:10

Poor customer service

So today 08.10.2018 I received from credit worx(debt collection company) saying that bonitas has sent me over for an outstanding amount owing to them, which I have disputed to them. its great to know that these big companies taking advantage of the little guy. on top of it all the consult that spoke to me was absolutely rude and has no respect for my time. I've tried to explain to her that I cannot speak as I am at work. and she still continues to go on and on!!

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Oct 2018, 15:43
Official

Hello Adrianotto,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

AO
Adrian O's update10 Oct 2018, 14:55
Reviewer Update
And still no reply....ever since I actually got told that because this got sent to the debt collection company I actually have an adverse on my name so this actual messes up my credit scoring..!!!!!! But thank you Bonitas I must say when it comes to you taking your money from us as consumers that's gets done easily, when its time for results that's definitely another story. as a business you guys are really pathetic!. (angry customer that barely even used he's medical aid) the one claim I actually wanted to claim got rejected so I had to pay cash for a procedure whilst having medical aid!?
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Oct 2018, 11:23
Official

Hello Adrianotto,

Thank you for submitting a comment to us through Hellopeter.

Our representative has contacted you and could not get hold of you.

We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team