PS
Petrus S
1 reviews | Active since Mar 2009
29 Sept 2022, 15:49
Poor Customer Service
Your query number is : 290922Q9BP57 and 270922Q96RZ9 Customer care service can improve, submitted correct information to have account paid, absolutely no response, submitted another request, it was read within a few seconds and after 2 days no response, submitted another request and received an e-mail a few minutes later and contents is not related to the request.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
29 Sept 2022, 15:59Hello Petrus S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply29 Sept 2022, 15:59
Official
Hello Petrus S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
PS
Petrus S's updateReviewer Update
07 Oct 2022, 11:18Bonitas responded with an e-mail with reference to a none related matter. I rep**** and the correct matter was attended to, the service provider confirmed they received their payment. Matter is now sorted, thank you for your time.
PS
Petrus S's update07 Oct 2022, 11:18
Reviewer Update
Bonitas responded with an e-mail with reference to a none related matter. I rep**** and the correct matter was attended to, the service provider confirmed they received their payment. Matter is now sorted, thank you for your time.
Bonitas Medical Fund's replyOfficial
20 Oct 2022, 17:49Hello Petrus S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you.
Regards Bonitas Team
Regards Bonitas Team
Bonitas Medical Fund's reply20 Oct 2022, 17:49
Official
Hello Petrus S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you.
Regards Bonitas Team
Regards Bonitas Team