BG
Bongani G
1 reviews | Active since Jan 2015
29 Sept 2022, 09:58
Poor Customer Service
Subject: Feedback - *** [MI***]
Dear Mr. B Gatsheni
Kindly be advised that your bank details have been loaded, please expect payment in 5-7 working days.
If you have any queries, please contact customer services on ***or email us at ***.
Kind regards Bonitas Scheme Finance
I got the above email from Bonitas on the 12 September 2022 saying I must allow 5 - 7 days to get my savings refund and to date no money has been paid, whenever I call the client services I am told that the case has been escalated, I am so disappointed, it is clear that they don't deliver to their promise and not taking their customers serious.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
29 Sept 2022, 10:03Hello Bongani G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply29 Sept 2022, 10:03
Official
Hello Bongani G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
BG
Bongani G's updateReviewer Update
30 Sept 2022, 09:38I am still waiting for feedback?
BG
Bongani G's update30 Sept 2022, 09:38
Reviewer Update
I am still waiting for feedback?
Bonitas Medical Fund's replyOfficial
04 Oct 2022, 15:12Hello Bongani G Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply04 Oct 2022, 15:12
Official
Hello Bongani G Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team