Poor customer service

Dear Bonitas Customer Service Team,

I am writing to express my concern and frustration regarding the delay in receiving a response from the Financial Department regarding my refund. Despite numerous follow-ups, I have been consistently informed that my query has been escalated, yet I have not received any further communication or resolution.

It has now been two weeks since I was first told that my query had been escalated, and I am starting to feel that my issue is being ignored. As a result, I am requesting a direct email address or contact information for the Financial Department, so I can address my concern directly with the relevant team.

I would appreciate it if you could provide me with the following:

- A direct email address or contact information for the Financial Department