Poor customer service

Item: Bonitas Medical Fund
Rating: 1
Author: Amy M

I have been trying for months to set up a stop order only to find out I needed to ask my employer to set it up. Then I asked to rather have a debit order and it still hasn't been done any every time I have to eft Bonitas. Your credit control department is terrible. You close my queries and do not resolve the issue. I'm fed up.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

06 Nov 2019, 13:09

Hello Amy M,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

We have tried to reach you telephonically however, you were not available.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply06 Nov 2019, 13:09

Official

Hello Amy M,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

We have tried to reach you telephonically however, you were not available.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

15 Nov 2019, 16:29

Hello Amy M,

Please note we have not received the required details from you. Your query will be attended to once we receive the required details.

Regards,

Bonitas Team

Bonitas Medical Fund's reply15 Nov 2019, 16:29

Official

Hello Amy M,

Please note we have not received the required details from you. Your query will be attended to once we receive the required details.

Regards,

Bonitas Team