Poor customer attention and service

I joined Bonitas recently as from 1st of October moving from Discovery and took Standard Option. I received my membership confirmation together with my digital card which had me as a main member and my foster child as the dependent.

This morning i was informed at the pharmacy that the dependent is not active and when i enquired i was told they have terminated his membership without the concern of the Patient Principal Member in this case my self, no one knows the reason why it was terminated.

What a horrible experience i had to go through from the application process with Agile everything has been a rollercoaster ride being sent from 1 department to another.

Can i get someone to resolve this issue for me if no one can i please get someone to help me terminate my membership .

Word of advice if you reading this......DO NOT MOVE TO BONITAS ....ishould have read the complaints first before joining