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Erich K

1 reviews | Active since Jan 2019

14 Jan 2019, 09:25

Poor Customer Assistance, probably worst from all Medical Aids in the Country

Tore my ACL, went to Specialist on 08/01/19 and paid in cash for consultation. Submitted Claim form and everything from the Dr's office. Still nothing. Was informed needed surgery on Knee, took 6 hours to just get a authorization number and still had to pay money for a hospital bed because of the procedure code. Paying money every month for a medical aid that just wants to sit back and help with absolutely nothing. Today is the 14th of January and I have not heard back yet from anyone at Bonitas and I have sent three emails already. Keen for a new medical aid after this,

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jan 2019, 13:30
Official
Hello KnoetzeEE,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,   
          
Bonitas Team  
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Feb 2019, 16:29
Official
Hello KnoetzeEE, 

Thank you for submitting a comment to us through Hellopeter. 

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Thanks and regards, 

Bonitas Team