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Diane M

1 reviews | Active since Jul 2018

14 Jun 2022, 20:55

Poor communication from Bonitas medical health

I am a healthcare provider and have sent several emails on behalf of 2 patients awaiting authorisation for outpatient sessions. The communication is very poor, and it has been over 3 weeks since I sent the emails and other than a generic mail acknowledging receipt of my letter, I have heard nothing since. Please can someone from Bonitas follow up so that these patients can get the assistance they need.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Jun 2022, 10:20
Official
Hello Diane M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards
 
Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Jun 2022, 14:57
Official
Hello Diane M
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team