Poor communication from Bonitas and Marara Pharmacy.

I have been with Bonitas for a couple of years now, I do have chronic medicine that needs to be deliver by me and I never had a problem when they were still with Pharmacy Direct, BUT ever since they moved over to Marara Pharmacy I only have problems, first of all they do not phone me back or respond back to mails. I phoned them and they said they will email me everything but still from today I have not received anything all. It is going for more than a month now. I have been emailing Bonitas and all they can say is Marara should come in contact with me. For me this is unprofessional. My premium is always paid on time, and I do not really claim for anything except my chronic medicine, and this is something we cannot play with.