JP
Jim P
1 reviews | Active since Mar 2015
29 Apr 2025, 11:22
Poor communication
First query was sent 31/3/2025. Last email 22/4/2025. It has taken a week for a reply to say that the matter has been escalated. What service?
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Bonitas Medical Fund's replyOfficial
29 Apr 2025, 13:13Hello Jim
Thank you for notifying us of your complaint.
As per the telephonic discussion with our representative, kindly note that to date we have not received the required details to create the MRI authorisation. Kindly forward the details for us to expedite your request. Kind Regards Bonitas Team
Thank you for notifying us of your complaint.
As per the telephonic discussion with our representative, kindly note that to date we have not received the required details to create the MRI authorisation. Kindly forward the details for us to expedite your request. Kind Regards Bonitas Team
Bonitas Medical Fund's reply29 Apr 2025, 13:13
Official
Hello Jim
Thank you for notifying us of your complaint.
As per the telephonic discussion with our representative, kindly note that to date we have not received the required details to create the MRI authorisation. Kindly forward the details for us to expedite your request. Kind Regards Bonitas Team
Thank you for notifying us of your complaint.
As per the telephonic discussion with our representative, kindly note that to date we have not received the required details to create the MRI authorisation. Kindly forward the details for us to expedite your request. Kind Regards Bonitas Team