Poor communication

On 2026/05/21 I received a sms from mararapharmacy informing me that my medical aid is inactive. I called Boncap and they informed me I am a non starter, however I have been receiving my medication from marara pharmacy since February 2026, and have paid my monthly membership, and no problem until now. The call centre agent simply told me she will escalate it and I will have a reply in 3 to 5 working days. I asked her what about my medication that I am waiting for and I simply told I must wait for a reply. I am suffering from heart failure, high blood pressure and cholesterol, but thats fine , I must wait for a repy. I am really not impressed