NS
Nontobeko S
1 reviews | Active since Oct 2021
16 Aug 2024, 13:40
Poor communication
Communication is very poor. I added the dependent after my debit order date and I was not told that I need to make a manual payment. They suspended my account without prior notice.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
16 Aug 2024, 13:47Hello Nontobeko S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply16 Aug 2024, 13:47
Official
Hello Nontobeko S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
22 Aug 2024, 16:27Hello Nontobeko S
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply22 Aug 2024, 16:27
Official
Hello Nontobeko S
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
NS
Nontobeko S's updateReviewer Update
28 Aug 2024, 04:53Thank you very much
NS
Nontobeko S's update28 Aug 2024, 04:53
Reviewer Update
Thank you very much
Bonitas Medical Fund's replyOfficial
28 Aug 2024, 08:10Hello Nontobeko S
it's our pleasure!
Regards
Bonitas Team
it's our pleasure!
Regards
Bonitas Team
Bonitas Medical Fund's reply28 Aug 2024, 08:10
Official
Hello Nontobeko S
it's our pleasure!
Regards
Bonitas Team
it's our pleasure!
Regards
Bonitas Team