JP
Jim P
1 reviews | Active since Mar 2015
22 Apr 2025, 11:14
Poor communication
Sent an email to Bonitas queries on 31/3/2025. On 05/04/2025 received a reply that the matter had been sent to hospital pre- authorisations department. I have asked for an MRI authorisation. No further communication
Reply:
hank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
The replies seems to be automated and all the same
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
22 Apr 2025, 11:56Hello Jim
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Hospital Event Management department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Hospital Event Management department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply22 Apr 2025, 11:56
Official
Hello Jim
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Hospital Event Management department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Hospital Event Management department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
JP
Jim P's updateReviewer Update
22 Apr 2025, 12:18Just a copy and paste. Same reply to everyone without a comeback date
JP
Jim P's update22 Apr 2025, 12:18
Reviewer Update
Just a copy and paste. Same reply to everyone without a comeback date
Bonitas Medical Fund's replyOfficial
29 Apr 2025, 09:56Hello Jim P
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply29 Apr 2025, 09:56
Official
Hello Jim P
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team