Poor Client Service

I am extremely disappointed with the service received from Bonitas that i cannot wait to change my medical aid at the end of the year back to Discovery Health due to the terrible service in respect of claims.

I submitted a claim to Bonitas on 9 October 2018 reference number 091018Q1N5KG wherein my dependent consulted with Dr. H Ganesen and paid cash as Bonitas had not yet issued the medical aid card (these were received last week only). Having submitted this claim there was no feedback from Bonitas so i decided to follow up telephonically (call reference 181018Q24JX0)

I was told that my claim did not contain the medical aid number and therefore had to be resubmitted. I sent a complaint to Bonitas about this as nobody bothered to inform me that this was outstanding (query reference MI ********** 29.

I resubmitted the claim on 18 October 2018 with reference number 181018Q24PN9 and have not heard back from Bonitas. I sent a follow up email on 30 October 2018 with reference number 301018Q2SHH0 and to date nobody has bothered to come back to me!

I am utterly appalled with Bonitas Service! So quick to issue out reference numbers but apparently this means nothing to Bonitas.