NH
NAJWA H
1 reviews | Active since Jun 2021
10 Jun 2021, 11:37
Poor claims service
If there was a negative rating i would have given them -10 I have a claim going back to January 2021 Sent emails called the call centre and chatting on WhatsApp and some agents are unable to understand the query. I received a call back from a manager. I then emailed her the emails i previously sent . She confirmed they will process my refund and pay the claim from my savings. To date nothing i sent a follow up email to that manger and I'm still awaiting a reply. 100621QLYWY6
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Replies (2)
Bonitas Medical Fund's replyOfficial
10 Jun 2021, 19:49Hello Najwa H,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's reply10 Jun 2021, 19:49
Official
Hello Najwa H,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Jun 2021, 12:38Hello Najwa H, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply15 Jun 2021, 12:38
Official
Hello Najwa H, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team