Poor call service, no service and advertising a product on their website they do not have information on - false advertising

Very poor service, tried the whatsapp communication, got message at 13h13, that i am the 1st in line, and now at 13h43 still waiting for someone to respond on my message and it now reflected timed out - then i called the call centre whilst waiting for this, and wandile was cleary a robot - because despite my question or concern all i got was, a standard line that he will give me the number and i should call another department, this despite the fact that a product is advertised on Bonitas website, if you click on that product and contact you get the bonitas contact centre details, and yet they say they cant help nie, i need to call another company - very poor, service, very poor call centre and typical a poor medical aid - i will now start the process to do to another medical aid.