Poor Call Centre Service

Poor Service now that they are administered by Momentum Ins. I called and waited for 33 minutes. First put through to a consultant who listen to me and asked to hold on. I did for quite a few minutes then a woman from another department answers. The previous person did not say he was transferring my call. I told the lady the full story and requested an ex-gratia application form. She said that only Bonitas could assist. But in view of my experience, she will connect me to a consultant. I waited and when one was available, she said his name was Sam. Well then, I waited and the music stopped and low and behold the line was disconnected. I phoned back and after a further 11-minute wait a consultant answered and I told how irate I was and my temper was very short. I explained what a wanted and she said not to upset me any further she will get someone to phone me. and I requested a ref number which is quoted above. This was on Monday 8 June 2026 well now it will be 10 June 2026 and WHAT A SURPRISE no call. Poor service Bonitas- Momentum