Poor Bonitas service

Dear Bonitas

It is the 20th of August and only today do we receive the infamous membership cards that were not even requested. My sister in law Liketso was requested to fill out forms for my parents by your broker in order to get a quote as to how much cover would be for them. No where was it communicated or confirmed that we will be taking up the cover especially not knowing how much it would cost. So on the 29 July I called her to ask what feedback she had so we can sit down as a family and weigh our options. She then went on to email the broker asking what the cost would be. This lady advised around 6.9k. There was no way we could afford this or be willing to take it up. My parents also turned it down as too expensive. So it came as a shock that the policy had already commenced and that we are in arrears worse off that the account is suspended.

Fine lets say you guys got the wring end of the stick or the broker pushed the sale by force to get a commition. Is it not good practice to check with the person paying for the cover, the person that took up the policy to see if all is in order?

My brother is asthmatic with chronic medical, due to this suspension medication could not be dispensed so we had to buy cash which is about R700.00. I expect that this too is refunded to my mom who is a pensioner as well as 2 other occasions when the medication was not loaded as chronic after I said countless times that he had a chronic condition. I have come to the end of my rope. What if he has an attack and needs a hospital them what you expect us to pay cash for that too? I am done talking to an anonymous person. I need a name and contact number of someone senior to get this resolved now. Such poor service from a well respected intuition.

Seriously disappointed at the level of unprofessionalism.