Poor and Pathetic Customer Relations and solving an issue!

Pathetic and no customer relations! Struggling to verify income on Boncap Option since 17 November 2025.

This is the 2nd year that I am battling to verify the income to continue with my mother's membership on Boncap. I submitted ALL the supporting documents to my medical aid broker on the 17th of November 2025. On the 30th of December 2025, I enquired the correct premium with them and was told because page 6 of the income verification form is missing the premium defaulted to R 4171.00 or something. I checked my emails and guess what page 6 is not missing it is there part of the signed and sent document.

Then the agent has the audacity to tell me the deadline for premiums was 30 November 2025 and they can't assist me. I do not accept this in 2024 I went through the same issue and they never refunded me or spoke to me they just did not deduct the premium for a couple of months until the money owing to me was refunded. They don't care if they mess up your budget....

My mom get's SASSA so how on earth must she afford the R 4171.00 premium? If they saw a page was missing as they claim, why not email me or the medical broker or are the people working with it unable to send emails? Better still if you can't email me then phone me or the medical aid broker. It is not rocket science or are they just *********** to do their work? I am tired of keeping quiet for **** or no service at all.

As a Boncap member there is NO WAY you can access anything online! According to Bonitas adverti*****ts on television they are good, they care but I differ.

I want this matter resolved ASAP.

Best Regards,

Daleen Kruger