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Francis B

1 reviews | Active since Apr 2024

16 Feb 2026, 19:14

Poor Administration Bonitas

Joined Bonitas 1 January 2026 Signed a debit order Wrong amount deducted from wrong account. Tried to correct it from 22 January to no avail. Several Reference numbers Paid in difference on the 12th after an sms. Send the proof of payment Followed up many times. Used over R500 of personal airtime trying to sort it out by cell phone Membership suspended on the 16th of February The WORST administration in the history of medical aids Furthermore my Chronic medication for cholesterol which i have been using for over 20 years suddenly not approved.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Feb 2026, 09:03
Official
Hello Francis B 
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.  
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.  
Kind Regards
 
 Bonitas Team