ZM
Zanele M
1 reviews | Active since Mar 2019
10 Jun 2024, 11:17
Poor administration
This medical is failing to administer the medical aid, I submitted the claim on the 24th May , and made several follow ups via email, on receipt of my emails they issue ref numbers , only to find out today , the 10th June 2024 that I need to submit a referral letter , in those email with ref numbers why not indicating that there is an information required , instead you miss informed me that the claim was processed but never reach my bank account, if there is outstanding information what did you process, your administration is a problem, paying medical aid without fail and when you have to process refunds you are just messing around with clients
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
10 Jun 2024, 11:53 Hello Zanele M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply10 Jun 2024, 11:53
Official
Hello Zanele M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
ZM
Zanele M's updateReviewer Update
10 Jun 2024, 13:41I am so waiting for this refund ,I need to take my child back to the same Dr who requires cash but you are still sending me emails with reference numbers,all I need from you now is for confirmation of the documents I sent this morning or tell me what you need in order for me to have this money by tomorrow morning
ZM
Zanele M's update10 Jun 2024, 13:41
Reviewer Update
I am so waiting for this refund ,I need to take my child back to the same Dr who requires cash but you are still sending me emails with reference numbers,all I need from you now is for confirmation of the documents I sent this morning or tell me what you need in order for me to have this money by tomorrow morning
Bonitas Medical Fund's replyOfficial
18 Jun 2024, 09:32 Hello Zanele M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply18 Jun 2024, 09:32
Official
Hello Zanele M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
ZM
Zanele M's updateReviewer Update
18 Jun 2024, 10:23Good morning
Above you are indicating that the matter has been resolved ,of which I have not been paid ,please advise as to when are you paying me? Thereafter you can report this matter as resolved ,but not before I get the payment.
Above you are indicating that the matter has been resolved ,of which I have not been paid ,please advise as to when are you paying me? Thereafter you can report this matter as resolved ,but not before I get the payment.
ZM
Zanele M's update18 Jun 2024, 10:23
Reviewer Update
Good morning
Above you are indicating that the matter has been resolved ,of which I have not been paid ,please advise as to when are you paying me? Thereafter you can report this matter as resolved ,but not before I get the payment.
Above you are indicating that the matter has been resolved ,of which I have not been paid ,please advise as to when are you paying me? Thereafter you can report this matter as resolved ,but not before I get the payment.