Poor Administration

Constant requests for information already provided Eg. Income verification, outstanding premium, affidavit and bank statement.<br> <br> Each dealing I have with Boncap is a nightmare. I submit documents. After submitting receive email saying outstanding documents, sms from them not specific so I have to call in using cell, have spent R300 on calls past month. Phone in, wait for call centre agent to find my email, scrutinise, apologise as it is all there, advise they will send email to escalate and amend. The next week, another sms from them, another call to them, find docs again, repeat.<br> <br> What is going on with the administration there? Still two unresolved issues!! I have my own job and can't guide you through yours every week. Please sort out the issues.