JH
Janine H

1 reviews | Active since Jul 2013

25 Aug 2016, 14:53

PMB medical account

<p>As I have said before, my son was born on the 11 February this year and after posting about Bonitas twice and numerous arguments and queries with them, the last being a month ago they have still failed to do as they said they would do. A PMB account is by law supposed to be covered. My son was in NICU for 2 months, the last argument with Bonitas they said they would settle his paediatrics account. Only for me to get a phone call the other day saying that it is still R19 000 short. This needs to be sorted out and dealt with. </p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply29 Aug 2016, 08:13
Official

Helloj9h8m,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply12 Sept 2016, 08:47
Official

Hello j9h8m,

Thank you for submitting a comment to us through Hello Peter.

According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team