PMB claims not paid

<p>2016 member number Bonitas ********** 8562</p> <p>Authorisation number ********** 5</p> <p> </p> <p>I had an emergency case on the 26.09.16 was admitted to Christiaan Barnard hospital and discharged on the 05.12.16.</p> <p> </p> <p>I called Bonitas a few times to confirm if all the accounts was paid in full, but everytime I speak to someone they keep me on the phone for 45 to 60 minutes trying to figure out what is happening and then they either hung up or give me some sloppy story.</p> <p> </p> <p>· My last conversations was on the 9.02.16 (after the doctor called me for his money) ref 090217Q4R25W</p> <p>· 17.01.17 ref 170117Q3FSJT</p> <p>· On the 15.11.16 I spoke to Bulelwa, who then escalated the call to her coach Ishmail, who escalated the call to the teamleader Letetia who then said she will escalate the case to Michelle Mostert.</p> <p> </p> <p>i called and emailed the scheme several times to find out if there is any shortfalls on the below accounts and why? Or what I should do to get the accounts all paid</p> <p> </p> <p>after months of trying to sort out my accounts, i received an email that i am liable for an account of R464.10.</p> <p> </p> <p>according to my knowledge this event had to be paid at cost. </p> <p> </p> <p>this is not the first time that this has happened to me. last month Bonitas also deducted an additional amount of R1385 from my account in error. they basically dont care what they do to you5r pocket and does not have the members interest at heart.</p> <p> </p> <p>THEIR SERVICE IS APPAULING!!!!!!! IM SO FED UP!!!!</p>