1 reviews | Active since Apr 2018

03 Apr 2018, 14:45

Pmb claim

Item: Bonitas Medical Fund
Rating: 1
Author: Ncebakazi G

My claim was approved to fund as PMB in February but to date i am not getting any feedback or updates with regards to the refund as i ended up paying the doctor,calling your call center is draining you hold more than 30 mins only to be told that your claim has been escalated ,and thats the song i am getting every time when i am calling and your claims email i am not getting any response either

Helpful (0)

Replies (4)

Bonitas Medical Fund's replyOfficial

03 Apr 2018, 16:25

Hello ncebakazi38

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply03 Apr 2018, 16:25

Official

Hello ncebakazi38

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

04 Apr 2018, 10:01

Hello ncebakazi38,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply04 Apr 2018, 10:01

Official

Hello ncebakazi38,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Ncebakazi G's updateReviewer Update

05 Apr 2018, 13:17

Still I have not received any update or feedback from Bonita's representative as promised ,There is no sense of urgency or whatsoever in attending peoples issues

Ncebakazi G's update05 Apr 2018, 13:17

Reviewer Update

Still I have not received any update or feedback from Bonita's representative as promised ,There is no sense of urgency or whatsoever in attending peoples issues

Bonitas Medical Fund's replyOfficial

10 Apr 2018, 15:08

Hello ncebakazi38,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team,

Bonitas Medical Fund's reply10 Apr 2018, 15:08

Official

Hello ncebakazi38,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team,