pP
piesang P

1 reviews | Active since Jul 2017

13 Jul 2017, 18:45

Please stay away from Bonitas Medical fund

<p>They pay claims and then suddenly stop for no reason, with no communication or feedback. Endless fights and transferred from pillar to post, with no feedback on queries. You will only find out when you go to the pharmey or doctor for your regular scheduled visits that Bonitas did or does not pay anymore. I've been with them for 8 years and when I finally need, them they fail to provide.</p>

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jul 2017, 09:16
Official

Hello chris-van-der-merwe-2,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

pP
piesang P's update17 Jul 2017, 20:26
Reviewer Update

Wow, how suprising. Bonitas or any of their representatives NEVER contacted me. I did recieve an automated email with no way to reply that says my query has been closed. It is like they dont want to take responsibility. It looks like I will need to take this further. Thank you to hello peter for your great service.

No thanks to Bonitas Team.

Bonitas Medical Fund
Bonitas Medical Fund's reply31 Aug 2017, 15:34
Official

Hello chris-van-der-merwe-2,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team