Please pay my claim - I am tired

Hi Bonitas can you kindly process my claim. I am tired of going back and forth with you. Both my son & I consulted with Dr Botha on the 8th Feb 2021, only my claim was paid and not my son's. I sent an invoice through and was told that they can't process it as there was no service date. I resent the invoice and today I received an email that my son's funds were exhausted. Please make me understand how funds can exhausted as this was our 1st consultation for the year.