please pay me

Item: Bonitas Medical Fund
Rating: 1
Author: Phillip R

I'm really shattered at how bonitas is handling my saving refund. I am a pensioner with no income . all i want is for Bonita's to just pay me out however they keep sending me from pillar to post. i was told about 7 days , then 21 working days. I unfortunately cannot wait any longer. I need the money so i can have something to eat.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

03 Jul 2025, 14:18

Hello Phillip R

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply03 Jul 2025, 14:18

Official

Hello Phillip R

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Phillip R's updateReviewer Update

08 Jul 2025, 08:05

Good day

is this how you treat all your customers? or is this a racial issue?

no one bothered to call me back and explain how far is my refund.

no sympathy at all.

I want to escalate this matter to your CEO, board of directors and also your complaints department.

please provide me with the details .

Phillip R's update08 Jul 2025, 08:05

Reviewer Update