cC
chantel C

1 reviews | Active since Feb 2023

09 Jan 2026, 06:45

Please make sure and get more information, they will take 2 monthly payments if you paid 2 days late.

So last month December 2025, I paid my monthly contribution 2 days late and they did receive my payment. But this Month Bonitas took down within my bank account 2 monthly payments, with the increased new year tariff as well, and the increase is R309 for the current plan that I am on. So I send them a mail, and said make sure your accounts department, or AI department is knowing what they are doing because there might be a problem. I have ended my membership. People like me that only really use my medical aid when I need it, and I am not overindulging in that, must also pay the price for high tarriff hikes to have medical. I have been with them for over 2 years. Please question everthing they say and tell you, let them explain everything to you.

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Jan 2026, 08:17
Official
Hello chantel C

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.

We will investigate this matter

We value your patience and understanding while we work to resolve this issue promptly.

Kind regards,

Bonitas Team