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KV
Kobus V

1 reviews | Active since Mar 2009

24 Jun 2022, 12:38

Please help me help you change my tax number

You guys have absolutely shocking customer service, and I'm not even here to complain about your terrible app, your long waiting times for claims, or ignored e-mails.

I'm here to complain about the fact that I notified Bonitas nearly a year ago that my tax number had changed and asked that it be updated on your system so that my tax certificates and e-filing would be correct. This was not done.

On complaining about this, Thabo Maluleka responded to me to tell me that I had already been sent a tax certificate. Thanks Captain Obvious, who did not read my query AT ALL.

Can someone please help me change the number on your system, and re-issue the certificate as well as re-submit whatever it is you submit to SARS with the correct tax number so it'll pull through to my e-filing? Thanks.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Jun 2022, 12:43
Official
Hello Kobus V
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply28 Jun 2022, 09:47
Official
Hello Kobus V
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team