Please do not use Bonitas you will regreturn it like I do and never get better

When my husband and I decided to take out a medical aid, we opted to go with bonitas as they seemed to have on offer good deals. So we called in and the first problem was then, when a consultant missed guided us and told us that the Bon Essential plan was a medical aid. Upon enquiring the procedure of gp and specialists visit approval, the staff of call centre then tell us that we are not on a medical aid but on a hospital plan and we can't change unless we upgrade to a more expensive plan. The attitude towards us was unhelpful. The walk in centres in Musgrave durban were just as unhelpful and rude. We cannot cancel and get our money back as we never used the plan up until then. With no other option but to concur, we tried to do a claim for a gynae visit which was declined because they needed a motivation as to why we visited the doctor however we did state in the beginning of the process that we specifically need a medical aid for the luxury of getting good doctors under a medical aid. This doesn't make sense to me. I am so upset. I can't get any treatment done. They refuse to give me back my money or be helpful and kind on calls. They refuse to pull calls and rectify their employees faults. This is so depressing and unacceptable. I have to pay a fee for the hospital plan and extra for doctor visits at a hospital. I am so frustrated. I have been with Discovery before and this never happened. Bonitas is so unprofessional and a year after this hospital plan I'm still suffering medical issues I've had before so this is an actual waste of time. Please do not use this service.