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chantel C

1 reviews | Active since Feb 2023

12 Feb 2026, 13:37

Please do not use Bonitas, they do not communicate correctly and they hope you do not pick up their wrong doings.

Please make use of a other medical scheme, these people are pilferers, they treat us human beings as AI bots on the WhatsApp line, because they do not employ or train their people properly. Then if you make a payment and made a mistake, they take off 2 payments, 1 for the old Bonitas plan that you were on, and the new Bonitas plan they placed you on, without your real consent. They have send mails to say that the plans will change, and if you do not respond to the mail ( that is a nor reply mail), they will automatically change your Bonitas plan for you. I hope many people wake up, and see what Bonitas is doing. I went to see a network Specialist and you pay the specialist, then you need to claim back from Bonitas, but because they changed your plan without your prior knowledge, they will not pay you back.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Feb 2026, 14:02
Official
Hello chantel 

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.  

We will investigate this matter.

We appreciate your patience while we are resolving this query for you. 
 
Kind Regards
 
 Bonitas Team