PR
Petra R
1 reviews | Active since Feb 2019
20 Aug 2020, 11:47
PLEASE CAN YOU CALL ME BONITAS!!!!!!!
I am very upset, can some one at Bonitas just contact me regarding a claim? I have been trying for 3 weeks to get to get hold of some one that can assist me.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
20 Aug 2020, 14:35Hello Petra R, As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply20 Aug 2020, 14:35
Official
Hello Petra R, As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's replyOfficial
24 Aug 2020, 11:51Hello Petra R,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative for DENIS (Dental Information Systems), we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative for DENIS (Dental Information Systems), we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply24 Aug 2020, 11:51
Official
Hello Petra R,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative for DENIS (Dental Information Systems), we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative for DENIS (Dental Information Systems), we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
PR
Petra R's updateReviewer Update
24 Aug 2020, 12:04I really need some one to assist me in changing my plan, as I was never aware that my plan changed from last year to this year, if I knew that my plan does not even pay for basic dental I would of never stayed on that plan and paid R3K per month I mean its a ripoff. I want to please change the plan and I have already submitted documentation to change it. And I do not even want to hear of any penalties or any thing... It is Bonita's responsibility to inform the members of the changes every year and I WAS NOT informed and I want a plan that covers basic dental ATLEAST!!!! It is impossible to get hold of any one at Bonita's so please can this be dealt with as soon as possible, as I feel I need to be covered as soon as possible
PR
Petra R's update24 Aug 2020, 12:04
Reviewer Update
I really need some one to assist me in changing my plan, as I was never aware that my plan changed from last year to this year, if I knew that my plan does not even pay for basic dental I would of never stayed on that plan and paid R3K per month I mean its a ripoff. I want to please change the plan and I have already submitted documentation to change it. And I do not even want to hear of any penalties or any thing... It is Bonita's responsibility to inform the members of the changes every year and I WAS NOT informed and I want a plan that covers basic dental ATLEAST!!!! It is impossible to get hold of any one at Bonita's so please can this be dealt with as soon as possible, as I feel I need to be covered as soon as possible
Bonitas Medical Fund's replyOfficial
27 Aug 2020, 17:07Hello Petra R,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply27 Aug 2020, 17:07
Official
Hello Petra R,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team