TL
Tessa Livesey-Goldblatt

1 reviews | Active since Jan 2013

26 Sept 2024, 08:59

PHYSIOTHERAPHY IN HOSPITAL HAVING TO PAY

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I am very happy with Bonitas but since changing Physiotheraphy to IN and OUT of Hospital you have to pay with using such a small limit when it was part of your Hospital Benefits. So when your Specialist requires you to have Physio and your Benefits are used up you must pay so now you must deny treatment.

I have discovered this with my April admission and August admission with the Physiothe******s.

Please bring back Physio in hospital.

Also if you are an Asthma PMB - physiotheraphy should be included.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Sept 2024, 09:11
Official
Hello Tessa

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas