1 reviews | Active since Feb 2021
Phathu N
HelloPeter,
I would like to review Bonitas and ask Hellopeter to intervene in getting my problem resolved.
I have been paying for my medical aid via debit order for 2.5 years (but have been with them for almost 13 years). Late April 2023 I requested that my employer contribute for my medical aid on my behalf instead of paying via debit order and the changes were successfully implemented in the month of May 2023. Meaning that for the month of May, my employer contributed on my behalf and the debit also went through (meaning that I paid twice for May). When I requested a refund for paying twice I was told the employer pays in advance, meaning that they paid for June, and my debit was for May. I have to let it pass, not because it made sense to me.
During the month of June, I received sms's and email from Bonitas saying that my medical aid benefits has been suspended, when I called Bonitas I was told my payments are up-to-date and that it must have been the system error that sent me such messages' and that i must ignore them.
Last week Thursday I went to Clicks to collect my meds, but I was told my medical aid has been suspended and i will have to pay cash. Friday first thing in the morning i called Bonitas to complain and enquire, i was told that I am owing for the month of May, I forwarded them proofs that I emailed then in June when i was requesting for my refund showing that I paid twice for the month of May, I was told my matter has been escalated to finance department. I called in again today, and i have not received any response from Bonitas and its been more than 3 days now.
I requested them to reinstate my benefits asap since I have been paying every month and should something happen to me (God forbid), I wont get any medical assistance. They are not taking this matter serious and giving it necessary attention, hence am reaching out to Hellopeter to kindly and urgently assist me.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Best regards,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Best regards,
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
Best regards,
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
Best regards,
The matter has been resolved on your side and not my side unfortunately. You continue to say that I did not pay for the month of May, of which my employer did (and I also did via debit order of which you said I was paying in arrears) and the money went through on my May pay slip, but you chose to allocate it for the following month citing that my employer pays in advance. My employer confirmed that they don't pay in advance and is not aware of such act from Bonitas.
You suspended my membership with you as on 1 July 2023 without informing me, and my employer continue to contribute on my behalf and you accepted my money. Why didn't you contact my employer to say the person whom you are contributing for has been suspended and cannot accept contribution going further.
I have terminated my membership with Bonitas, and requesting that you refund my contributions for three months that you received my contribution while you have suspended my membership.
This has caused so much inconvenience and your apology will never be accepted.
Regards,
The matter has been resolved on your side and not my side unfortunately. You continue to say that I did not pay for the month of May, of which my employer did (and I also did via debit order of which you said I was paying in arrears) and the money went through on my May pay slip, but you chose to allocate it for the following month citing that my employer pays in advance. My employer confirmed that they don't pay in advance and is not aware of such act from Bonitas.
You suspended my membership with you as on 1 July 2023 without informing me, and my employer continue to contribute on my behalf and you accepted my money. Why didn't you contact my employer to say the person whom you are contributing for has been suspended and cannot accept contribution going further.
I have terminated my membership with Bonitas, and requesting that you refund my contributions for three months that you received my contribution while you have suspended my membership.
This has caused so much inconvenience and your apology will never be accepted.
Regards,