Pharmacy Diret BAD SERVICE

Item: Bonitas Medical Fund
Rating: 1
Author: Ayanda N

I am using pharmacy direct for my chronic medication. I always struggle before I get my medication. Yesterday and today didn't take my pills. I don't have a scripts I can't go and buy my medication.

So, I am asking you to give me another pharmacy or let me choose my own Pharmacy. Now it is like I am not paying for my medication. If you don't change me. I never had problems with DISCOVERY their doors are always open. I don't have any contract with Pharm Direct. I am paying you so you need to take responsibility.

This time I am not going to keep quiet. I have been complaining about this for a long time now but nothing is happening. If you don't change me to that thing. I am canceling my contract with you simple. I cannot pay for a bad service.

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Replies (1)

Bonitas Medical Fund's replyOfficial

14 Dec 2021, 12:52

Hello Ayanda N Thank you for submitting a comment to us through Hellopeter. According to the telephonic and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team

Bonitas Medical Fund's reply14 Dec 2021, 12:52

Official