LJ
Louisa J

1 reviews | Active since May 2017

10 May 2017, 14:48

Pharmacy Direct's lack of service increases risk of seizure

<p>Good day,<br /> <br />I'd like to bring under your attention serious problems that I have been experiencing with Pharmacy Direct.<br /> <br />Last month they ran out of stock and I had to contact the manufacturers myself, only to find out that the medication was available in South Africa.<br /> <br />I've just gotten off the phone with Pharmacy Direct and this time my medicine is being delivered late. So I won't have my medication tomorrow.<br /> <br />This is critical chronic medication for epilepsy, I cannot go a day without the correct dosages. If I don't take my medication I increase my risk of having grand mal seizures and ending up in hospital.</p> <p>I'm forced to make use of Pharmacy Direct at the expense of my own health.</p> <p>Unacceptable</p>

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 May 2017, 12:36
Official

Hello louisajoubert,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply30 May 2017, 10:57
Official

Hello louisajoubert

Thank you for submitting a comment to us through Hello Peter.

According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team