Pharmacy Direct get to determine the quality of life of Bonitas Members???

My review for Pharmacy Direct , A service provider for Bonitas; It has been over 2 years since I have used the Pharmacy Direct service for my personal medication due to delivery issues and medication mix-ups that I have previously experienced – Bonitas said that Pharmacy Direct is the preferred provider and that I should use your services.

Unfortunately, even though Pharmacy Direct has continued to deliver one of my dependent's medication while I used another Pharmacy for 2 years, you now again have a problem with getting my medication to me.

Ten days ago I provided Pharmacy direct with a prescription for my chronic medication with an urgent request for delivery. After making numerous calls, I was promised that my medication would be delivered by the latest on Friday, 19 November. I am still waiting and now told that the medication will not be delivered by Friday…

The laid-back, no-care attitude of the call centre and management staff is appalling and no-one can ever give me a straight answer when I call.

I am extremely disappointed in the level of service and the business as a whole.

Please could I get confirmation of when I will be getting my medication – I currently do not have and have not made any other arrangement due to my promised delivery?!