Pharmacy Direct dont care about the well being of their members.

I have epilepsy and am suppose to get my medication delivered by pharmacy direct(Bonitas: ********** 5803). I sent them a script on 31/07/2017 and they acknowledged they have recieved it. Hearing nothing from them I assumed the normal process would follow and they would deliver my medication on time.

I emailed them on 04/09/2017 to query when my medication will come as i am almost out and their response to this was ''Kindly note the prescription received is not dated and therefore it’s not valid .. kindly forward a new script from the doctor with the date ''.

They gave me no feedback and now im stuck with this answer.

What am i supposed to do when my medical aid too *********** to have the courtesy of reply to an email sent over a month ago.

You clearly dont care about the health of your members, maybe moving to discovery would be a better option.

This matter will be escalted to CMS if this matter I do not recieved my medication before it runs out which is in three days.