Pharmacy direct chronic medication delays

In order to avoid paying additional fees with Medical aid, Bonitas recommends pharmacy direct as a way to recieve chronic medication. So as a pensioner my mother's only option was to use pharmacy direct.

It has been on multiple occasions that I have had to call them due to medication not being delivered on time.

On this occasions I had uploaded the script on the 21st of October and received a confirmation email that it was received but today on the 13th of November I call to follow up as the medication has not yet been delivered and they insist I did not send them a script. How can they have a faulty system when their job has to do with time sensitive medication that can have immediate effects on the well-being of someone if not taken on time.

I forwarded their confirmation email as well as the script to *** while on the line with the lady that was assisting me and my emails never came through. I had to email it to her personal email in order for her to receive it.

So the email doesn't work neither does the website. Is the only method of sending scripts fax?

I am utterly disgusted at the lack of care they have for the well-being of others to have their only means of communication faulty. It's truly unacceptable.

I am also very disappointed at Bonitas because in this climate where the cost of living is so high that the alternative they give instead of paying their exorbitant additional fees is a mediocre pharmacy that doesn't have their systems in order.