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Ayanda N

1 reviews | Active since Oct 2021

03 Nov 2021, 07:42

Pharmacy Direct Bad Service.

Can you please change me from Pharmacy Direct. I want to use my own pharmacy I don't want my treatement to be delivered I want to go and buy it when it is finished instead of waiting for Pharmacy Direct.

I always struggle to get my treatement from Pharmacy Direct.

Please change me or I change you. You are not the only medical aid.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Nov 2021, 07:50
Official
Hello Ayanda N 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards
   
 The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Nov 2021, 10:40
Official
Hello Ayanda N
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Thanks and regards
 
Bonitas Team