Pharmacy Direct and Bonitas giving me the same issues with my chronic medication

I dont know why we need to go this far every time just to have a script loaded and medication sent. I sent the script and was advised on 05/06/2019 by Bridget Ledwaba at Pharmacy Direct that my presciption was sent to the pharmacy for processing. 8 days later still no feedback or medication sent. I sent two followup emails yesterday both to ********** and to ********** first email at at 8:47AM and second at 12:56PM as this is urgent and have not recieved a response to either of the two. I advised in my initial email that Epilepsy medication is important and I dont have much left, but no response. I need my medication by tomorrow but no one seems to care. If i have a siezure due to not having medication I will be holding Bonitas responsible as pharmacy direct is handling the chronic medication on their behalf. This will go straight to the Council For Medical Schemes. All im asking for is my chronic medicine which i urgently need for my wellbeing, looking forward to your response. Medical aid number M ********** 5803.