KK
Katlego K
1 reviews | Active since Jun 2015
03 May 2021, 08:55
Pharmacy Direct
If Bonitas cares about the wellbeing of their customers/patients, they need to immediately end their relationship with Pharmacy Direct. The service from PD has gotten worse and I have been without my chronic meds now for 3 days because they haven't been delivered. When I contact Pharmacy Direct directly - they keep making promises they dont keep. Last month I also went 2 days without my medication. This is unacceptable! Pharmacy Direct is clearly not a reliable partner for Bonitas to be using
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
03 May 2021, 09:02Hello Katlego,
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 May 2021, 09:02
Official
Hello Katlego,
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
06 May 2021, 13:48Hello Katlego, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply06 May 2021, 13:48
Official
Hello Katlego, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
KK
Katlego K's updateReviewer Update
13 May 2021, 11:10Good day
This response is not satisfactory. How will you ensure that this never happens again? Not just to me but also other members on chronic medication?
I have had assurances by Pharmacy Direct before that this won't happen and their word was never kept. Their promises no longer satisfy me.
As they are a service provider that Bonitas has outsourced to - how will you as Bonitas handle the issue?
There's a reason I didn't complain to Pharmacy Direct here but to you, Bonitas, directly. You need to take responsibility and advise me on measures that Bonitas has taken to ensure their members' health and wellbeing are taken care of.
I get to get to a point where I was crying on the phone for this issue to be resolved on that day and the meds to be delivered within a few hours. That is utterly humiliating and things shouldn't have to be that way!!!
I now have to schedule an appointment with my Doc for her to phase me bask into my medication gradually. Have you no understanding of the withdrawal discomfort that your members have to deal with when without medication??
This response is really not satisfactory!
This response is not satisfactory. How will you ensure that this never happens again? Not just to me but also other members on chronic medication?
I have had assurances by Pharmacy Direct before that this won't happen and their word was never kept. Their promises no longer satisfy me.
As they are a service provider that Bonitas has outsourced to - how will you as Bonitas handle the issue?
There's a reason I didn't complain to Pharmacy Direct here but to you, Bonitas, directly. You need to take responsibility and advise me on measures that Bonitas has taken to ensure their members' health and wellbeing are taken care of.
I get to get to a point where I was crying on the phone for this issue to be resolved on that day and the meds to be delivered within a few hours. That is utterly humiliating and things shouldn't have to be that way!!!
I now have to schedule an appointment with my Doc for her to phase me bask into my medication gradually. Have you no understanding of the withdrawal discomfort that your members have to deal with when without medication??
This response is really not satisfactory!
KK
Katlego K's update13 May 2021, 11:10
Reviewer Update
Good day
This response is not satisfactory. How will you ensure that this never happens again? Not just to me but also other members on chronic medication?
I have had assurances by Pharmacy Direct before that this won't happen and their word was never kept. Their promises no longer satisfy me.
As they are a service provider that Bonitas has outsourced to - how will you as Bonitas handle the issue?
There's a reason I didn't complain to Pharmacy Direct here but to you, Bonitas, directly. You need to take responsibility and advise me on measures that Bonitas has taken to ensure their members' health and wellbeing are taken care of.
I get to get to a point where I was crying on the phone for this issue to be resolved on that day and the meds to be delivered within a few hours. That is utterly humiliating and things shouldn't have to be that way!!!
I now have to schedule an appointment with my Doc for her to phase me bask into my medication gradually. Have you no understanding of the withdrawal discomfort that your members have to deal with when without medication??
This response is really not satisfactory!
This response is not satisfactory. How will you ensure that this never happens again? Not just to me but also other members on chronic medication?
I have had assurances by Pharmacy Direct before that this won't happen and their word was never kept. Their promises no longer satisfy me.
As they are a service provider that Bonitas has outsourced to - how will you as Bonitas handle the issue?
There's a reason I didn't complain to Pharmacy Direct here but to you, Bonitas, directly. You need to take responsibility and advise me on measures that Bonitas has taken to ensure their members' health and wellbeing are taken care of.
I get to get to a point where I was crying on the phone for this issue to be resolved on that day and the meds to be delivered within a few hours. That is utterly humiliating and things shouldn't have to be that way!!!
I now have to schedule an appointment with my Doc for her to phase me bask into my medication gradually. Have you no understanding of the withdrawal discomfort that your members have to deal with when without medication??
This response is really not satisfactory!